Privacy policy

 

Privacy Policy

Last updated: 24.5.25

Welcome to Soft Summits (679975636)! This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.softsummits.com.au] ("Site") or engage with our products and services.

Information We Collect

We may collect personal information from you when you visit our Site, make a purchase, subscribe to our newsletter, or interact with us through various channels. This may include:

  • Contact Information: Name, email address, mailing address, and phone number.
  • Payment Information: Credit card details or other payment information.
  • Account Information: Usernames, passwords, and other credentials.
  • Communication Data: Your preferences for receiving communications from us.

How We Collect Personal Information

All personal data is collected for Soft Summits to carry out our business and functions as a supplier of goods. We may collect your personal information by any number of methods including, without limitation:

  • by you filling out or completing a form or questionnaire,
  • entering into a contractual agreement, and
  • corresponding with us via our website, email or by telephone.

How We Use Your Information

We use the collected information for various purposes, including:

  • Processing and fulfilling orders.
  • Sending order confirmations, shipping updates, and customer support.
  • Providing relevant product recommendations and promotional offers.
  • Improving our products, services, and website functionality.
  • Complying with legal obligations.
  • to improve the Website and associated facilities to provide clients with the best possible experience,
  • to facilitate marketing databases for direct mail, market research and other sales activities,
  • to provide you with information about other products and services our company offers that may be relevant,
  • improving and marketing our services,
  • responding to our clients’ enquiries and providing our clients with assistance and advice as required,
  • processing order forms you may complete on our Website and allowing you access to interactive features or secure areas of our Website,
  • providing you with information about our products,
  • conducting further searches and enquiries regarding the information you have provided to us or more generally to collect additional personal information about you or your associates for our regulatory or prudential purposes,
  • organising the delivering of products, and
  • conducting effective management of our business.

How We Use and Disclose Your Information

We will use your personal information to perform our services, respond to your requests and provide you with information relating to our products.

 

We may disclose your personal information to third parties who assist us to provide our services, including:

  • Google, Facebook, LinkedIn and any other social media groups,
  • government regulators (i.e. NSW Police, ASIC, ILGA),
  • external contracted service providers and suppliers of our company such as:
    • information technology providers,
    • data storage and archive providers,
    • marketing and communications agencies, and
    • delivery, mail and shipping agencies.

We will never sell your personal information without your written consent.

We will not disclose your personal information to overseas recipients, except for purposes necessary to providing our services. In these limited circumstances, we will endeavour to ensure the overseas recipients comply with Australian Privacy Principles in dealing with your personal information.

We will hold your personal information for such time as required to fulfil the purposes for which it was collected, or as required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage cookie preferences through your browser settings.

Your Choices and Rights

You have the right to access, correct, or delete your personal information. You may also opt-out of marketing communications at any time. For inquiries about your personal information, please contact us at [james@softsummits.com.au].

Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. The latest version will be posted on this page with the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [james@softsummits.com.au].

By using our Site and services, you agree to the terms outlined in this Privacy Policy.

Injury Disclaimer:

While we at Soft Summits strive to provide safe and enjoyable products, we cannot guarantee or be held liable for any injuries sustained while using our inflatables. By using our products, you acknowledge and accept the inherent risks associated with inflatable play equipment and agree to use them responsibly and in accordance with provided instructions and safety guidelines. We recommend adult supervision at all times, proper usage, and adherence to weight limits and safety precautions. We disclaim any liability for accidents, injuries, or damages resulting from the misuse, improper setup, or negligence in the use of our products.