Refund policy

At Soft Summits, we pride ourselves on providing top-quality products and excellent customer service. We understand that sometimes a product may not meet your needs or expectations, so we ensure that the return process is as simple and hassle-free as possible.

Returns Policy:

Please note that in order to be eligible for a return, your item must meet the following requirements:

  1. The return must be requested within 7 days of receiving the delivery.
  2. The item must be unused and in the same condition as you received it.
  3. Soft Summits will cover return shipping fees. 
  4. Customised items, such as those with a specific size or logo printing, are not eligible for return.

Refunds:

Once we receive your returned item and verify its condition, we will issue your refund. The refund will be applied to your original method of payment or credit card within 10 days. If you have not received your refund within the expected time frame, please contact us at james@softsummits.com.au

Return Steps:

To request a return, please follow these simple steps:

  1. Contact us on james@softsummits.com.au with your order number and the reason for your return.
  2. Place the items) in the original packaging and seal the parcel securely.
  3. Drop off your package at your local post office.
  4. Provide us with the tracking number of the return item, and we will process your refund once we receive the product.

We strive to make every customer's experience with Soft Summits a positive one. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.